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How to Measure Customer Service Customer service is one of the most important interactions you have with your customers, and the customer service experience you offer can either make or break your business. Customer satisfaction can be directly attributed to great customer service. A satisfied customer is a paying customer,

How to Measure Customer Service Customer service is one of the most important interactions you have with your customers, and the customer service experience you offer can either make or break your business. Customer satisfaction can be directly attributed to great customer service. A satisfied customer is a paying customer,

Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn¡¯t always go according to plan. It also doesn¡¯t take an increase in inquiries during the holiday season to apply extra pressure to your customer service team.

Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn¡¯t always go according to plan. It also doesn¡¯t take an increase in inquiries during the holiday season to apply extra pressure to your customer service team.

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when making purchase decisions, according to the top customer service trends our team at Stella Connect by Medalla uncovered as part of a research study of more than 2,100 consumers in

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when making purchase decisions, according to the top customer service trends our team at Stella Connect by Medalla uncovered as part of a research study of more than 2,100 consumers in

While customer service often gets a bad rap for being an entry-level, high churn field, the increasingly customer-centric business landscape presents a wide array of career opportunities for customer service professionals. If you¡¯re someone who loves engaging with clients and helping others get the most out of your products and

While customer service often gets a bad rap for being an entry-level, high churn field, the increasingly customer-centric business landscape presents a wide array of career opportunities for customer service professionals. If you¡¯re someone who loves engaging with clients and helping others get the most out of your products and

Hard as it may be to calm and satisfy an angry customer over the phone, it¡¯s much harder to do so by email. Here are 6 email templates to get a service interaction back on track.

Hard as it may be to calm and satisfy an angry customer over the phone, it¡¯s much harder to do so by email. Here are 6 email templates to get a service interaction back on track.

With millions?employed in the field in the U.S. alone, the customer service industry is the heart of our economy and customer service team members are the backbone of retailers, ecommerce companies, financial services institutions, professional services organizations, travel and hospitality companies, and more.

With millions?employed in the field in the U.S. alone, the customer service industry is the heart of our economy and customer service team members are the backbone of retailers, ecommerce companies, financial services institutions, professional services organizations, travel and hospitality companies, and more.

Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channels.

Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channels.

Among today¡¯s range of contact center technology options, these are the top contact center solutions for increasing agent retention and more.

Among today¡¯s range of contact center technology options, these are the top contact center solutions for increasing agent retention and more.

What¡¯s the difference between a call center and a contact center? Here are the top factors that set these two apart. ?

What¡¯s the difference between a call center and a contact center? Here are the top factors that set these two apart. ?

Here are the five most common types of call centers ¡ª or contact centers ¡ª organizations rely on to provide customer support and conduct customer outreach.

Here are the five most common types of call centers ¡ª or contact centers ¡ª organizations rely on to provide customer support and conduct customer outreach.