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Are brands ramping up their investment in AI and CX personalization? ҹɫÊÓƵ Market Research teamed up with CXPA to conduct global research on the current state of CX personalization ¡ª and we discovered some intriguing trends and insights.

Are brands ramping up their investment in AI and CX personalization? ҹɫÊÓƵ Market Research teamed up with CXPA to conduct global research on the current state of CX personalization ¡ª and we discovered some intriguing trends and insights.

How do you know your customers aren’t having any trouble using your product or services? Answer: When they (almost) never reach out for support.

How do you know your customers aren’t having any trouble using your product or services? Answer: When they (almost) never reach out for support.

Customer churn might seem straightforward enough ¡ª essentially, losing customers is bad for business. And no, a high customer acquisition rate won¡¯t savel you, either. Your sales team might be busy closing deals, but if your customer churn rate is also high, you¡¯re likely to be caught in a vicious

Customer churn might seem straightforward enough ¡ª essentially, losing customers is bad for business. And no, a high customer acquisition rate won¡¯t savel you, either. Your sales team might be busy closing deals, but if your customer churn rate is also high, you¡¯re likely to be caught in a vicious

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands

When it comes to the customer experience, our current era is defined by one thing above all else: Endless choice. Consumers are inundated with options, and businesses must contend with the challenge of standing out in a saturated market. AI personalization is a solution that cuts through the noise to

When it comes to the customer experience, our current era is defined by one thing above all else: Endless choice. Consumers are inundated with options, and businesses must contend with the challenge of standing out in a saturated market. AI personalization is a solution that cuts through the noise to

Perfecting the customer experience requires a deep knowledge of the path your customers take, from their first interaction with and awareness of your brand to the moment they make a purchase (and beyond!). Understanding the nuances of this journey will pave the way for a more personalized, impactful approach that

Perfecting the customer experience requires a deep knowledge of the path your customers take, from their first interaction with and awareness of your brand to the moment they make a purchase (and beyond!). Understanding the nuances of this journey will pave the way for a more personalized, impactful approach that

The key to staying ahead in business is all about really understanding how your customers feel. Not just how you assume they feel. Enter the world of customer service metrics ¡ª your secret weapon in decoding customer sentiment. Think of these metrics as your navigation tool, leading you through the

The key to staying ahead in business is all about really understanding how your customers feel. Not just how you assume they feel. Enter the world of customer service metrics ¡ª your secret weapon in decoding customer sentiment. Think of these metrics as your navigation tool, leading you through the

As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer experiences across all of the physical and digital channels customers use to interact with brands. But simply catering to the many ways people connect with your business is not enough to create

As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer experiences across all of the physical and digital channels customers use to interact with brands. But simply catering to the many ways people connect with your business is not enough to create

How to Master the Art of Customer Engagement Mastering the art of customer engagement requires focusing on building strong, long-lasting customer relationships. Businesses that have cracked the code make it look easy, but as with any artform, looks can be deceiving.? In reality, it takes building out and executing upon

How to Master the Art of Customer Engagement Mastering the art of customer engagement requires focusing on building strong, long-lasting customer relationships. Businesses that have cracked the code make it look easy, but as with any artform, looks can be deceiving.? In reality, it takes building out and executing upon

The ҹɫÊÓƵ Experience ¡®24 conference brought together the world¡¯s leading voices in the experience industry, who shared advice for improving outcomes for customers and employees ¡ª here are some of the best customer experience quotes from this year¡¯s event.

The ҹɫÊÓƵ Experience ¡®24 conference brought together the world¡¯s leading voices in the experience industry, who shared advice for improving outcomes for customers and employees ¡ª here are some of the best customer experience quotes from this year¡¯s event.