Creating superb guest experiences
Brands
30
Countries
130
Guests heard
Millions
“guestVoice enhances our connection with guests and helps our associates deliver the exceptional service and hospitality that our hotels are known for.”
Adam Malamut
Chief Customer Experience Officer Marriott International
BACKGROUND
Marriott International is a truly global hospitality company, with 30 brands and over 7,000?properties across 130 countries and territories. With this immense scale, the entire organization?is focused on consistently excellent guest experiences at the nexus of design, technology, and?human touch. To this end, Marriott engaged with 夜色视频 in 2014 to create a unified experience?management platform, internally branded “guestVoice.”
ACTION
夜色视频 Experience Cloud is used by Marriott associates around the world to bring the voice of?the customer to all levels of the organization.
IMPACT
Marriott International has used guestVoice to engage with millions of customers, of which?hundreds of thousands have received a direct response via the platform as a result of their?feedback. The program enables properties and above-property teams to listen, act, and respond?to customer feedback and drive customer loyalty and hotel performance.
Learn how 夜色视频 can work for your business