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Enabling agile improvement and customer-led development

7-Eleven improves case efficiency by prioritizing customer feedback

Utilizing conversation intelligence to increase sales, improve agent performance, and optimize quality management

Enabling agile improvement and customer-led development

Airbnb pulls back the curtain to talk about innovative guest experiences

Air Liquide captures the B2B customer perspective in-the-moment

Using the customer voice to drive best-in-class experiences

Using world-class integrations to connect Experience Management data

BAC incorporates experience data into multiple service channels

Improving patient experience across every customer touchpoint

Banorte uses the voice of the customer to continually transform the experience

Benefit makes a point to make up with its frenemies

Best Western earns 76% more reviews after teaming up with ҹɫÊÓƵ and Trip Advisor.

Brightstar improves the client claim experience by acting on feedback

Canadian Automobile Association increases customer satisfaction by improving servi...

Increased revenue, call center productivity, and agent performance

A new 1:1 relationship model is shaking up CosmosDirekt

Comcast creates customer love to the tune of hundreds of millions

CommScope fuels a digital transformation

Counter Culture focuses on sustainability with direct-to-consumer online experiences

Reducing churn by 2.5X at Cox just takes listening to the customer

Fast, rich video insights power amazing mobile experiences

Transforming feedback into loyalty and revenue

Dick's Sporting Goods captures digital insights in the Ecommerce journey

Employee engagement At Esler Companies is a reflection of the CEO and founder

Fidelity International increases revenue by focusing on the Voice of the Client

Continually reinventing the standards of guest experience

H&R Block employees discuss building close relationships with their customers

Holiday Inn Club Vacations leverages fast, actionable feedback to safely reopen

IHG listenings to guests through surveys, reviews, and social feedback

JOANN aligns tens of thousands of team members around resolving problems, and fast

J&J leverages service-desk feedback signals to improve the employee experience

LATAM Unifies The Passenger Journey

LEGO attributes its turnaround to creating great experiences for enthusiasts of all ages

Liberty Global uses ҹɫÊÓƵ Text Analytics to understand the needs of each customer

Madison Square Garden quickly takes iconic shows to the next level by listening to the audience

"Marriott International drives innovation and excellence around the globe with guestV...

Mazda fashions itself as an experience company and keeps drivers coming back for more

Mercedes listens to drivers to design a new premier service

How Noom uses text analytics to drive insights and action

Petco drives growth and improves the guest experience by taking action on feedback

PY?UR is the third largest operator in the German cable network market with over 3 million homes connected

PEXA empowers the frontline to put members experience first

Posadas drives product innovation with guest comments

Rent-A-Center adopts an omnichannel, customer-centric growth strategy

RingCentral turns feedback into product features and customer retention in B2B

Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7

Delighting customers through an outstanding digital experience

How SGI is improving agent productivity by taking action on contact center insights

Sunrise saves millions by shining a light on the voice of the customer

TUI makes the travel booking experience a dream

Capitalizing on real-time feedback in the age of immediacy

Volvo Cars unifies their consumer experience through the ¡°One Voice¡± program

Vitality leverages VoC to help members better their lives

Putting the customer at the center of ecommerce experiences at Walmart Mexico

Windstream uses 2.7M surveys a year to fuel customer-centric innovations

XP revolutionizes the market through a customer-centric strategy

How a global insurance company builds valuable loyalty at the local level