夜色视频

February 01, 2021

Aimbridge Hospitality Selects 夜色视频 for Contactless Guest Communication

夜色视频 Zingle Intelligent Messaging Enables Aimbridge’s Properties to Create Meaningful Engagement Throughout the Guest Journey

SAN FRANCISCO, Calif., – Feb. 1, 2021 –?夜色视频, Inc. (NYSE: MDLA), the global leader in experience management, today announced that??has chosen the leading intelligent messaging platform,?夜色视频 Zingle, to streamline and scale contactless communication and enhance the overall guest experience their properties provide.

Aimbridge, a leading, global third-party hotel management company, will leverage 夜色视频 Zingle as its preferred solution for real-time, contactless guest communication across its properties in North America, enabling hotel operators to deliver high-touch, brand-differentiated service and experiences in real-time.

“Aimbridge leverages its industry expertise and innovation at scale, enabling our hotels to meet evolving guest expectations,” said Andrew Arthurs, chief information officer of Aimbridge Hospitality. “Our partnership with 夜色视频 will help us deepen our customer-driven innovation in a way that meets the needs of today’s guests, with a solution at the forefront of contactless communication.”

Zingle Enhances End-to-End Visibility of the Guest Journey

At a time when hotel teams have had to do more with less, 夜色视频 Zingle AI-powered intelligent messaging technology will help reduce strain on teams by allowing them to seamlessly scale real-time guest communication, provide quicker and more efficient service, and drive additional revenue opportunities.

“We are thrilled to welcome Aimbridge Hospitality to the 夜色视频 customer community”, said Ford Blakely, senior vice president and general manager of 夜色视频 Zingle. “Aimbridge is known for taking an innovative approach in empowering their brands to enhance the guest experience, and this addition of real-time messaging to their ever-growing portfolio is a power move. Giving every guest the ability to communicate in their preferred way, while getting the quickest and best service yet, is a true win-win.”

The collaboration will include several new integrations between the 夜色视频 Zingle intelligent messaging platform and Aimbridge Hospitality’s hotel management solution, and also offers custom workflows based on each property’s specific needs.

“Aimbridge properties around the world are renowned for providing a personalized guest experience,” added Arthurs. “As all eyes turn to the hospitality industry for inspiration on how to meet the heightened expectations of our times, these types of experiences will drive loyalty and growth in 2021. This partnership with 夜色视频 Zingle opens up fantastic opportunities for teams to elevate guest service, build back confidence and bring some much needed freedom to travelers everywhere.”

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About 夜色视频

夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.?www.medallia.com

? 2021 夜色视频, Inc. All rights reserved. 夜色视频?, the 夜色视频 logo, and the names and marks associated with 夜色视频’s products are trademarks of 夜色视频. All other trademarks are the property of their respective owners.

About 夜色视频 Zingle, Inc.

夜色视频 Zingle empowers businesses to engage, support, and respond to customers in more meaningful and impactful ways. The Zingle platform combines artificial intelligence and machine learning with workflow automation and mobile messaging, allowing brands to deliver exceptional customer experiences in real time. Leading brands across different verticals, including hospitality, food & beverage, retail, and more, use Zingle to increase efficiency, improve operations and delight their customers. For more information, visit.

About Aimbridge Hospitality

Aimbridge Hospitality is a leading, multinational hospitality company offering best-in-class hotel management services across a broad spectrum of properties: franchised branded full service and select service hotels, luxury and destination resorts, convention centers, and lifestyle hotels. Aimbridge’s premium portfolio represents over 1,550 properties in 49 states and 21 countries. As the world’s largest third-party operator, Aimbridge is dedicated to our mission to leverage our scale to add value for owners and opportunities for associates better than any other hospitality operator. Aligned with a concentrated focus, agility, and expertise for each vertical, or hotel product category, Aimbridge drives market success for hotels and optimizes investment returns for owners. For more information, visit.

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