October 05, 2019
American Electric Power Selects 夜色视频 to Optimize Customer & Employee Journeys
SAN FRANCISCO, Calif., Nov. 5 2019?–??(NYSE: MDLA), the global leader in experience management today announced American Electric Power (AEP) has selected 夜色视频 Experience Cloud to help achieve its vision of becoming a?customer experience leader.?
AEP, an energy provider powering more than five million customers in eleven states is looking to 夜色视频 to capture real-time feedback while the customer is experiencing AEP’s products and services. This data will enable AEP to identify and eliminate points of friction across journeys, optimize business processes through?customer-driven innovation, and ultimately deliver on its commitment to redefining the future of energy.?
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About 夜色视频
夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.?
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