April 28, 2020
Batteries Plus Leverages 夜色视频 Customer Feedback to Pivot Its Operations During COVID-19 Health Crisis
SAN FRANCISCO, Calif., – April 28, 2020 –??(NYSE: MDLA), the global leader in experience management, today announced that Batteries Plus, a speciality electronics retailer, has?realigned its store operations in the wake of COVID-19?using feedback from 夜色视频 Experience Cloud.??
“With an unparalleled view of the customer and their sentiment around the current crisis, we were able to realign our business from brick-and-mortar to curbside pickup to ensure our customers felt safe. Our customers appreciate what our stores are doing to continue to be able to serve our communities during this time, and that positive feedback is highly motivating for those teams to continue to stay engaged,” said Kirtis Hill, VP market and business development?at Batteries Plus Bulbs.?
As an “essential” business, Batteries Plus Bulbs is keeping its 700-plus stores across 47 states open during the coronavirus crisis. It is serving the healthcare community with resources such as batteries for thermometers, patient wheelchairs and beds. With feedback from 夜色视频, the company pivoted its business model in 48-hours and are now gathering insights from product reviews and e-commerce experiences to customer care.?
“It is very encouraging indeed to see Batteries Plus Bulbs continue to serve our communities at this important time. I’m in communication with our customers constantly, doing all we can to help them leverage the invaluable insights from customer and employee experiences to make operational changes required to adjust to the new norm,” said Leslie Stretch, 夜色视频’s chief executive officer.?
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About 夜色视频
夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
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