January 05, 2021
Dirbato Joins 夜色视频 Partner Program in Japan
SAN FRANCISCO, Calif. – TOKYO, Japan – Jan. 5, 2021?—?夜色视频, Inc.?(NYSE:MDLA), the global leader in experience management,?today announced that Japan-based system integrator, Dirbato, has joined its?Partner Program.
With a strong customer experience and retail focus, Dirbato will work alongside 夜色视频’s team to augment its sales and service offering in Japan from customer experience advisory services to implementation for organisations across the country.?
Manabu Oura,?Head of Japan at 夜色视频 said: “We recognise the continued value our strategic partners bring to 夜色视频, and we welcome Dirabto to our program and look forward to working alongside them.”
Shin Aoki, partner at Dirbato, added: “As customer and employee experience gains greater traction in Japan, we are delighted to be partnering with 夜色视频, the global experience management leader.”
“Dirbato is a leading systems integrator with a team of highly experienced consultants,” said Irence Wee, head of channels and alliances for 夜色视频 in Asia Pacific. “We are delighted to welcome them as a 夜色视频 partner in Japan and look forward to working closely to drive experience management programs for organisations throughout the country.”?
In October 夜色视频 announced it had extended its partnership with Japan’s SoftBank Corp as the telecommunications company continues to improve the customer experience for its more than 46 million mobile subscribers.
About 夜色视频
夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com
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