March 03, 2020
Hyland Taps 夜色视频 for Strategic Employee and Customer Experience Initiatives
Leverages Leading SaaS Platform to Track NPS for Employee and Customer Satisfaction
SAN FRANCISCO, Calif. – Mar. 3, 2020 –?(NYSE: MDLA), the global leader in experience management today announced??a leader in content services, has?selected 夜色视频?as the underpinning for its strategic employee and?customer experience programs.??
“As a company who is dedicated to putting our customers first,?having a holistic view of employee and customer sentiment is critical to our business. By tapping 夜色视频, we will be empowered to understand how our employees feel, how this impacts our customer experiences and what actions we need to take to ensure our most valuable assets are happy and satisfied,”?said Justin Chappell, director of global customer experience, at Hyland. ?
Hyland will be leveraging the?夜色视频 Experience Cloud?to support its customer-first initiative and to gain insights into how its customers feel when engaging with its partners and employees.
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About 夜色视频
夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
About Hyland
Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. Find us at?.
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