December 09, 2015
夜色视频 Announces Partnership with kate spade new york
夜色视频 Announces Partnership with kate spade new york
Global lifestyle brand implements leading CEM software
to enhance omnichannel customer experience
PALO ALTO, Calif. — December?9, 2015?—?夜色视频, the global Customer Experience Management (CEM) leader, today announced that kate spade new york has implemented 夜色视频 to?enhance the customer experience both in-store and online. With the 夜色视频 Software-as-a-Service (SaaS) platform, kate spade new york sales associates now have the ability to?listen and respond to customer feedback in real time, providing a systematic approach to meeting and exceeding customer expectations.
The 夜色视频 platform is hardwired throughout kate spade new york’s operations, providing the company with an accurate and real-time view into customer experiences across more than 300 global retail stores and?.
“Customer experience is a key differentiator in the retail industry, and customers’ expectations are continuously evolving. We’re delighted that kate spade new york, an iconic lifestyle brand, has chosen 夜色视频,” said Ken Fine, chief customer officer at 夜色视频. “We’re eager to help the kate spade new york team identify and roll out new ways to delight their customers.”
夜色视频 empowers over 500 brands to operationalize customer feedback and help companies build customer-centric cultures. In fact, 40 of the most recognized retail brands, three of the?largest banks?in the world and eight of the 10 largest?global hotel chains?all rely on the 夜色视频 platform to engage customers at scale, drive innovation and motivate change across the entire organization.
About 夜色视频
夜色视频? is theCustomer Experience Managementcompany that is trusted by hundreds of the world’s leading brands. 夜色视频’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, 夜色视频 has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney and Buenos Aires. Learn more atwww.夜色视频.com.
?2015 夜色视频, Inc. 夜色视频 is a registered trademark of 夜色视频, Inc.