January 14, 2014
夜色视频 Appoints New Chief Financial Officer, Capping Year of Significant Growth
Company rings in 2014 with greater than 95 percent customer retention, product innovations and the addition of some of the best companies in the world to its roster
PALO ALTO, California, January 14, 2014 —?夜色视频??(medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, continues to build momentum after a stellar 2013 with its appointment of Chris Watts as Chief Financial Officer. The appointment of Watts, a technology industry veteran with over 20 years of financial and operations experience, adds significantly to 夜色视频’s world-class executive management team. 夜色视频 enjoyed a very strong 2013 in terms of its customer portfolio, global presence, product line, and market impact.
“We are excited to welcome Chris to our team,” said Borge Hald, chief executive officer of 夜色视频. “By adding a CFO of Chris’ caliber, we’ve built a strong foundation for accelerated growth in 2014.” At 夜色视频, Watts will be responsible for overseeing all financial activities, including financial strategy, accounting operations, and investor relations.
Watts joins 夜色视频 from Workday where, as vice president of finance, he held broad leadership responsibilities, including active involvement in the company’s highly successful initial public offering (IPO) in 2012. Prior to Workday, Watts held management and executive-level finance positions in Europe and the U.S. at eBay, Commerce One, PricewaterhouseCoopers, and VUDU. Watts’ appointment follows 夜色视频’s addition of Ken Fine in October 2013 as Chief Customer Officer responsible for 夜色视频’s product and services organization.
“The opportunity to join 夜色视频’s team and guide the company through this crucial stage in the company’s development was one that I could not pass up,” said Chris Watts. “I look forward to helping 夜色视频 continue to grow and maintain its leadership position in the Customer Experience Management market, which serves all industries, from retail, to hospitality, to financial services.”
“We are thrilled by 夜色视频’s last twelve months and are excited by the prospects for the next twelve,” said Borge Hald. In the past year, 夜色视频 experienced a greater than 95 percent?customer retention rate?and a commensurate referenceability rate, resulting in greatly accelerated customer acquisition and recurring revenue growth. 夜色视频 added new companies to its customer roster in 2013, including?7-Eleven, Aaron’s Inc., AXA Insurance, Marriott, MGM Resorts, O2 Telefonica, Royal Caribbean, Shell, and?Zurich Insurance. With the addition of these new customers across North America, Europe, and Asia, 夜色视频 now serves more than 300 of the largest, most beloved Global 2000 brands, including Fidelity Investments,?Four Seasons Hotels & Resorts, GE, Gold’s Gym,?The LEGO Group, Nordstrom, and?Sephora.
To support its growth, 夜色视频 increased its workforce by approximately 50 percent, and grew its European headquarters in London. The company also received a further $20 million in venture funding in 2013 from Sequoia Capital, one of Silicon Valley’s legendary firms, bringing 夜色视频’s total amount of institutional funding to $55 million. 夜色视频 is using the investment to expand its product line and its operations in Europe and Asia.
夜色视频 launched many new products in 2013, including an expanded release of its?Business-to-Business (B2B) offering?designed to increase key stakeholders’ visibility into account feedback across B2B organizations to improve the customer experience, and a new?smartphone application?that pushes customer feedback and recovery actions directly to mobile devices for frontline employees to act on while on the go. The company also announced a?partnership?with TripAdvisor?, the world’s largest travel site, that expanded 夜色视频’s?social media capabilities?to enable seamless and timely engagement with guests.
夜色视频 and its customers also garnered awards in 2013, among them:?Gartner & 1to1 Media’s?CRM Excellence Award?for customers Best Western International and Intuit;?Forrester Research’s?Outside In Award?for LEGO;?1to1’s?Customer Champion?for Four Seasons; and?Temkin Group’s?Customer Experience Excellence Award?for Intuit.?夜色视频 was named?Vendor of the Year?by Gold’s Gym franchisees and secured a?.
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