November 16, 2020
夜色视频 Collaborates with Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement
The combination of 夜色视频 Experience Cloud and Oracle CX Service delivers deep insights for superior customer service
SAN FRANCISCO, Calif., – Nov. 16 2020 –??(NYSE: MDLA), a global leader in experience management and a member of Oracle PartnerNetwork (OPN), today announced it plans to integrate with Oracle CX Service to?deliver real-time feedback on what customers think and feel about customer service interactions with a brand. Seamless routing of real-time feedback from 夜色视频 gives brands a deep understanding of which services are effective, satisfying and driving customer loyalty, and which services are in need of improvement to increase customer retention.
“Recent events have put in motion a new set of customer behaviors and requirements. Businesses need to react quickly in order to continue providing services and pick up on the signals customers are?sending,” said?Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX and Data Cloud. “With Oracle CX Service, and our work with partners like 夜色视频, we are helping brands make every customer interaction matter by providing?our?customers?with the data they need to read and react to signals in real-time, and ultimately create lasting relationships with their customers.”
夜色视频’s planned integration with Oracle CX Service will allow brands to proactively understand their customer’s experience by capturing a range of feedback signals that include web surveys, messaging, video, and voice analytics after a service interaction.?
“Now, more than ever, customer engagements must be frictionless for brands to build relationships, revenues and results, and customer service is a key area that is ripe for transformation right now. Our relationship with Oracle will arm service teams with customer intelligence they can use to turn service into revenue,” said Leslie Stretch, chief executive officer for 夜色视频.?
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About 夜色视频
夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.??
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About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service.? To learn more visit: http://www.oracle.com/partnernetwork?
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