May 10, 2018
夜色视频 Expands in Europe to Grow Customer Experience Market
Leading cloud software provider opens office in Germany as part of EMEA expansion plans
SAN MATEO, Calif.,?May 10, 2018?/PRNewswire/ — 夜色视频, Inc.?(medallia.com), the global leader in customer experience management, today announced the opening of a new office in?Munich, Germany, a production data center facility in?Frankfurt, and the appointment of Thomas Kühlewein as Area Vice President Central EMEA. The expansion is part of 夜色视频’s strategy to extend its footprint throughout?Europe?to better serve the needs of its European customers including Generali, SAP, and?Zurich.
夜色视频’s expansion addresses the increasing focus on customer experience (CX) in EMEA. According to research by?, between 50% and 68% of European companies are still in the earliest phase of CX management maturity. With market demand high, 夜色视频 is planning to extend its reach within the region with future openings planned in?Switzerland,?Austria,?Netherlands,?Italy, and?Spain?later this year.
“The European market presents a major opportunity for 夜色视频 to help more companies implement CX programs to address customer demands, meet privacy demands, and drive revenue for their business,” said?Scott Aronson, Chief Revenue Officer, 夜色视频. “The appointment of Thomas to the team, alongside the opening of a new office, shows that we are committed to?Europe?and will continue to scale our operations to meet increasing demand in the region.”
夜色视频’s EMEA office currently serves customers across the region including Generali,?Zurich, ABN Amro, Vodafone, Liberty Global, Sodexo, Sage, and Shell. 夜色视频’s suite of products,? including the flagship 夜色视频 Experience Cloud?, support multi-language and multi-country programs, enabling global businesses to deliver?cutting-edge CX programs?across their global operations. In addition, 夜色视频 continues to evolve its products in line with customer requirements and legislative demands. With the upcoming implementation of the European General Data Protection Regulation (GDPR), 夜色视频 has?announced?a number of features which enable compliance while still ensuring maximum value for global companies from their CX programs.
“It’s an exciting time to be joining the team at 夜色视频,” said Thomas Kühlewein, Area Vice President Central EMEA 夜色视频. “Its ambitious growth plans and commitment to providing best in class CX solutions to its rapidly growing customer base, make it one to watch over the year ahead.”
About 夜色视频
夜色视频’s vision is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s largest companies and organizations trust 夜色视频’s cloud platform to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. 夜色视频 has offices in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Learn more at?medallia.com.
? 2018 夜色视频, Inc. All rights reserved. 夜色视频?, the 夜色视频 logo, and the names and marks associated with 夜色视频’s products are trademarks of 夜色视频.