June 09, 2017
夜色视频 Grows to More Than 1,000 Employees Globally, including Expanding its Presence in Europe and Australia
Increased local presence in key markets positions 夜色视频 for continued international growth
PALO ALTO, Calif.,?June 7, 2017?— Today 夜色视频, Inc.?(medallia.com) announced it has more than 1,000 employees worldwide, including expanded offices in the United Kingdom and Australia. This expansion allows 夜色视频 to accelerate growth and customer adoption of 夜色视频 Experience Cloud?, a software platform that empowers companies to improve the customer experience.
夜色视频 now has an extensive global presence, including headquarters in Silicon Valley and major offices in the UK, Australia, Canada, Mexico, Argentina, France, Germany, and Israel. ?With this significant and growing international presence, 夜色视频 can provide local customer experience expertise to clients. Within the United States, 夜色视频 has a presence in New York City and Virginia, in addition to its Silicon Valley headquarters. 夜色视频 is hiring rapidly for its international offices, with open roles across Engineering, Sales, Professional Services, and more.
“Optimizing customer experience is a global phenomenon, and 夜色视频 is expanding our international presence to meet the growing demand from our customers,” said Mike Kourey, CFO, 夜色视频. ?“These new and expanded locations are?another important step in 夜色视频’s growth strategy and?enable us to provide global enterprises with tailored solutions to build truly customer-centric businesses.”
In today’s global economy, companies require an agile, flexible customer experience platform tailored to businesses across a variety of industries. Global organizations rely on 夜色视频 for localized support for regional implementations to help empower everyone at all levels of the organization to understand and act on customer feedback.
“With 夜色视频, we have created a positive feedback cycle to connect our executives, our employees and our customers so everyone can better understand the business impact and importance of a positive customer experience,” said Jodie Fielding, Director, Sales & Service, Auto & General Services. ?“夜色视频 is an essential part of our growth strategy as it enables us not just to pinpoint problems and solutions but also to celebrate successes, increase employee engagement, and provide world-class insurance products and offerings to our growing Australian customer base.”
夜色视频 Experience Cloud??empowers companies to collect, analyze, and take action on customer feedback from around the globe in many languages. Customer feedback from social media reviews, survey feedback, and operational data such as chat logs and call center notes is processed and distributed in real-time. 夜色视频’s?text analytics engine?can automatically discover insights from comments in 40 languages. In addition, comments can be translated into more than 40 languages so every employee in any region of the globe can understand and take action on customer issues.
夜色视频 was recently named a leader in a Forrester research report, The Forrester Wave?: Customer Feedback Management Platforms, Q2 2017. 夜色视频 earned top ranking in current offering and among the highest scores in product vision and roadmap.
About 夜色视频
夜色视频’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust 夜色视频’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, 夜色视频 has offices in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Learn more at medallia.com.
? 2017 夜色视频, Inc. All rights reserved. 夜色视频?, the 夜色视频 logo, and the names and marks associated with 夜色视频’s products are trademarks of 夜色视频. All other trademarks are the property of their respective owners.