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ҹɫÊÓƵ Experience CloudTM?combines the power of machine and human learning, setting a new bar for customer experience management

PALO ALTO, Calif., April 19, 2017 ¡ª?ҹɫÊÓƵ, Inc.?(medallia.com) today unveiled ҹɫÊÓƵ Experience CloudTM, which brings together machine and human learning on a single platform. Processing massive amounts of customer data, ҹɫÊÓƵ¡¯s advanced machine learning capabilities uncover key insights that empower people to take meaningful action that improve the customer experience, and ultimately, the bottom line.

Borge Hald, CEO and Co-Founder of ҹɫÊÓƵ, announced ҹɫÊÓƵ Experience Cloud at?, the flagship event for the ҹɫÊÓƵ community, at The Cosmopolitan in Las Vegas, Nevada. ¡°People have more power than they think,¡± said Hald. ¡°A single action can impact a customer, while many actions across an organization can transform an entire business.¡±

ҹɫÊÓƵ Experience Cloud consists of 6 components:

• Feedback Management:?ҹɫÊÓƵ helps companies?connect with customers at the right time, in every channel ¨C mobile, email, web, social, and more.
• Analytics and Insights:??ҹɫÊÓƵ applies machine learning techniques and?text analytics?to uncover insights hidden in data and text commentary across 40+ languages.
• Performance Measurement:?ҹɫÊÓƵ accurately?measures the customer experience?(such as??) at all levels and across all functions for large, complex, constantly changing organizations.
• Company Engagement:?ҹɫÊÓƵ?empowers every employee throughout the organization?to make decisions that are good for customers and right by the business.
• Action Management:?ҹɫÊÓƵ gives companies the?tools to drive systematic action and accountability?at all levels.
• Reputation Management:?ҹɫÊÓƵ helps companies?shape their brand reputation?by amplifying the voice of their most engaged promoters on social media.

With unsurpassed scalability and reliability, ҹɫÊÓƵ Experience Cloud is used by many of the best-loved brands in the world. Today, ҹɫÊÓƵ released five new enhancements that make the platform even more powerful:

• Text Analytics: Theme Explorer?¨C identifies emerging trends using machine learning that allow users to understand experiences across multiple data sources and customer touchpoints
• ҹɫÊÓƵ Voices?¨C enables executives to get a real-time pulse of their customers and the ability to recognize employees with an easy-to-use mobile app
• In App Feedback?¨C helps companies engage with users within their native apps, in real-time, and allows for changes without app updates
• New Survey Design?¨C gives companies the ability to design surveys that become an extension of their brand; the surveys are dynamic based on device type, and there is an option for ADA compliance
• Admin Suite ¨C ?opens the platform so companies have greater power and control to administer and modify their programs themselves including surveys, dashboards, configurations, and designs

These new offerings will be rolled out in the coming weeks. ҹɫÊÓƵ was recently named a leader in a Forrester research report, The Forrester Wave?: Customer Feedback Management Platforms, Q2 2017. ҹɫÊÓƵ earned top ranking in current offering and among the highest scores in product vision and roadmap.