March 10, 2021
夜色视频 Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers
New partner’s AI-based solution helps insurers quickly identify areas of improvement in the customer experience
SAN FRANCISCO and SAN MATEO, Calif., March 10, 2021
夜色视频, Inc. (NYSE: MDLA), a leading customer and employee experience management company, and Guidewire Software, Inc. (NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that 夜色视频 has joined Guidewire PartnerConnect as a Solution partner.
The 夜色视频 Experience Cloud solution has been used by leading property and casualty (P&C) carriers around the world to drive higher CSAT/NPS? scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle. The solution gathers and analyzes customer feedback to deliver actionable insights to CSRs, insurance agents and other stakeholders to address issues in-the-moment. 夜色视频’s Ready for Guidewire integration will enable Guidewire ClaimCenter users to capture customer feedback and view a policyholder’s CX profile without leaving InsuranceSuite.
“Insurance companies need a comprehensive understanding of their policyholders across key moments that matter including filing a claim, calling a contact center or buying a new policy,” said Greg Osborne, vice president of insurance for 夜色视频. “This partnership will bring together Guidewire InsuranceSuite and 夜色视频’s powerful experience management platform, empowering insurers to transform the policyholder experience and improve operational efficiencies.”
“We are thrilled to welcome 夜色视频 as our most recent Guidewire PartnerConnect Solution partner,” said Becky Mattick, vice president, Global Solution Alliances, Guidewire Software. “Making customers feel heard and valued is a big focus for insurers. Partnering with 夜色视频 will soon bring our shared customers a streamlined way to access technology that vastly simplifies the intake and evaluation of customer feedback.”
About 夜色视频
夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.?www.medallia.com.
? 2021 夜色视频, Inc. All rights reserved. 夜色视频?, the 夜色视频 logo, and the names and marks associated with 夜色视频’s products are trademarks of 夜色视频. All other trademarks are the property of their respective owners.
About Guidewire PartnerConnect ecosystem and Ready for Guidewire
Guidewire PartnerConnect Solution partners provide software, technology,
and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the?.
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About Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ?We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
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