October 30, 2018
夜色视频 recognized as top ranked in both current offering and strategy
夜色视频 named a leader in Customer Feedback Management by Independent Research Firm
San Mateo, Calif., October 30th, 2018 — 夜色视频 Experience Cloud??, the?, has been named as a leader and recognized for its ability to ‘drive CX improvement from the top down and the bottom up’ among top global??providers by Forrester Research, a leading global research and advisory firm.
“” report noted the following findings:
- 夜色视频 received the highest scores in the current offering and strategy categories. 夜色视频 also scored among the highest in the global and enterprise strategy, employee experience and recognition, analysis capabilities, scalability, usability and accessibility, security and professional services offerings criteria. In the ‘analysis’ category, 夜色视频 received the highest scores possible for journey, speech and predictive analytics criteria.
- 夜色视频 clients rave about the way the company enables a culture of CX, democratizing insights by bringing the??to the frontlines and by incorporating the Voice of Employee.
- 夜色视频 is praised for its partnership and thought leadership by clients. Forrester noted the introduction of new innovations such as 夜色视频?, which allows customers to provide real-time feedback across messaging platforms and Voice of Customer Anywhere, letting companies collect feedback natively through internet-connected devices and platforms.
夜色视频 believes these scores, and the report’s acknowledgement of clients’ praise of 夜色视频’s ability to deliver??(with what one reference client deemed “flawless execution”), underline its position as the enterprise grade solution in the customer feedback management market.
“夜色视频 received the highest scores possible in 33 of the 40 criteria that Forrester evaluates. This outstanding recognition validates our investment in product innovation. We’re delighted to be recognised by Forrester as a leader in Customer Feedback Management.” said Elena Hutchison Vice President of Analyst Relations.
Leslie Stretch, 夜色视频’s CEO added, “I credit the 夜色视频 Team with this outcome. Together they make up the most passionate thought leaders in the world in Experience Management. Our priority is to enable companies to engage their customers, consumers and employees in real-time and at scale. Amongst top vendors, we are the only proven enterprise-grade Experience Management platform.”
About 夜色视频
Our mission is to create a world where companies are loved by customers and employees. Over a thousand of the world’s leading brands trust 夜色视频 Experience Cloud?, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through 夜色视频 Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.
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