January 20, 2022
夜色视频 to Acquire Thunderhead, Leader in Every-Channel Journey Orchestration
With the combination of customer experience insights and journey orchestration, organizations can have a single view of the customer journey and use real-time interactions to improve experiences and loyalty?
SAN FRANCISCO, Calif. – January 20, 2022 – 夜色视频, Inc., the global leader in customer and employee experience, today announced the signing of a definitive agreement to acquire , the leader in enterprise technology for real-time interaction management and journey orchestration.?
Thunderhead will strengthen 夜色视频’s ability to power individualized journeys and conversations at scale, across all online and offline channels, helping 夜色视频’s thousands of customers continue to increase their brand loyalty, sales, and growth.?
“We continue to blaze the innovation trail for the customer experience world. This latest acquisition is targeted at the needs of the most pioneering enterprise companies who are looking for new ways to make customers feel known, no matter where they are interacting,” said 夜色视频 CEO Leslie Stretch. “The combination of 夜色视频 Experience Cloud and Thunderhead’s open technology for real-time interaction delivers feedback-driven personalization on a massive scale. Thunderhead’s journey orchestration capability ensures every enterprise can make the most of feedback data to shape their product and service offerings, customer journeys, and experiences.”
Thunderhead technology is relied upon by some of the greatest organizations in the world, including the Cleveland Cavaliers, EnBW, and Bosch. The comprehensive Thunderhead ONE platform brings together IOT, digital, contact center, and offline interactions to deliver personalized experiences at scale.?
“夜色视频 pioneered customer experience management and continues to lead the category,” said Thunderhead CEO Glen Manchester. “夜色视频's ability to capture signals from an extensive range of sources to operationalize insight and drive action has kept it at the forefront.”?
“The acquisition of Thunderhead by 夜色视频 heralds the next era of customer experience. We pioneered the idea of The Customer Operating System?, with our closed-loop customer engagement platform powered by continuous listening, feedback, and learning, all actioned through our unique fusion of journey orchestration and real-time interaction management (RTIM),” Manchester continued. “With Thunderhead, 夜色视频 can ensure that every single aspect of the customer lifecycle — marketing, commerce, sales, and service — will be a seamless, relevant, and frictionless experience.”
The transaction is expected to close in the first quarter of this fiscal year.
Goldman Sachs & Co. LLC is serving as exclusive financial advisor to Thunderhead. Kirkland & Ellis LLP is serving as legal advisor to 夜色视频. Allen & Overy LLP is serving as Thunderhead’s legal advisor.
About 夜色视频?
夜色视频 is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, 夜色视频 Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. 夜色视频 uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. 夜色视频 customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
? 2022 夜色视频, Inc. All rights reserved. 夜色视频?, the 夜色视频 logo, and the names and marks associated with 夜色视频’s products are trademarks of 夜色视频. All other trademarks are the property of their respective owners.
About Thunderhead
Thunderhead is leading the movement to transform customer engagement, enabling brands for the first time to understand each customer's intent and orchestrate?individualized journeys for millions of customers across billions of touchpoints, seamlessly and in real-time.? Thunderhead is the recognized global leader in technology for Customer Journey Orchestration, Journey Analytics and Real Time Interaction Management.?With its AI-driven ONE Engagement Hub, it's now possible for brands to deliver exceptional engagement for every customer throughout every journey. Across every industry, ONE is driving?top-line?growth, reducing cost-to-serve, increasing customer happiness and building customer lifetime value.?
PR Contact:
Eric Stoessel
press@medallia.com