May 27, 2020
MSA Safety Inc., Leverages 夜色视频 to Accelerate Digital Transformation of Customer Experience
SAN FRANCISCO–()–夜色视频, Inc.?(NYSE: MDLA), the global leader in experience management, today announced??(NYSE: MSA), the global leader in the development, manufacture and supply of safety products that protect people and facility infrastructures, has expanded its?customer experience program?with 夜色视频.
“Our customers look to MSA for game changing innovations in safety, but also for expertise in product use, training and after-sales support,” said David McArthur, chief customer officer for MSA Safety. “夜色视频 provides us with a new platform to connect digitally with our customers in all of these areas. As we all know, staying connected with people digitally has been especially important during the COVID-19 pandemic. While the 夜色视频 system will certainly help us in this regard, what excites us most about this platform are the long-term benefits we expect to realize in terms of building higher levels of customer satisfaction.”
The partnership between MSA and 夜色视频 will power MSA’s customer experience expansion program, which the company has branded as?E2?– Experiences That Matter. According to Mr. McArthur, the program represents the convergence of two key drivers of customer satisfaction at MSA Safety: Excellence through product experience and reduced Effort through ease of interactions.
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About 夜色视频
夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.?www.medallia.com
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