February 11, 2021
Nebraska Emergency Management Teams Up with 夜色视频 to Optimize Digital User Experience
Nebraska's Emergency Management Agency (NEMA) has selected 夜色视频 technology to improve how Nebraskans interact with the agency via digital channels
SAN FRANCISCO, Calif., – Feb. 11, 2021?– 夜色视频, Inc. (NYSE: MDLA), the global leader in experience management and engagement, today announced that the State of Nebraska Emergency Management Agency (NEMA) is leveraging?夜色视频’s Digital Disruption Quickstart?to collect in-the-moment citizen feedback to better understand and improve the experience of its??website visitors.
With 夜色视频, NEMA will be able to better support Nebraskans visiting the NEMA.Nebraska.gov website for information on a day-to-day basis and during times of crisis, such as during natural disasters or as new issues arise due to COVID-19.
“Now more than ever, people need instant access to the right information on government websites. 夜色视频 Digital Disruption Quickstart enables NEMA to deliver excellent experiences, reduce call center and customer support overload, while ultimately seeing significant improvements in overall customer satisfaction,” said Nick Thomas, head of public sector for 夜色视频.
Follow us on?,??and?
About 夜色视频
夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com.
? 2021 夜色视频, Inc. All rights reserved. 夜色视频?, the 夜色视频 logo, and the names and marks associated with 夜色视频’s products are trademarks of 夜色视频. All other trademarks are the property of their respective owners.
PR Contact:
press@medallia.com
+1 (650) 400-7833
IR Contact:
Carolyn Bass
ir@medallia.com