October 23, 2013
New 夜色视频 Mobile 2 Application Empowers Employees on the Go to Improve the Customer Experience
Application for iOS and Android smartphones and tablets is available today to 夜色视频 customers in iTunes and Google Play stores
PALO ALTO, California, October 23, 2013 — 夜色视频??(medallia.com), the global leader in?SaaS Customer Experience Management (CEM) solutions, today launched a new smartphone application that?pushes customer feedback and recovery actions directly to mobile devices, empowering frontline employees to improve the customer experience. Compatible with iOS and Android?, 夜色视频 Mobile 2 is available at both Apple iTunes? and Google Play? online stores.
“We want 夜色视频 to be immediately available to every employee, especially those at the frontline who are directly interacting with customers,” said Dan Wilson, product manager for 夜色视频 Mobile. “With this new generation of 夜色视频 Mobile, employees are able to review fresh, immediate survey and social feedback data with scores, alerts, actions, and comments, so they have what they need to improve the customer experience while on the go.”
夜色视频 Mobile 2, which works with both Android and iOS mobile devices, includes many new features to foster customer engagement across the organization. For example, the application automatically alerts employees to issues reported by customers and then lets them see, manage and respond to the feedback across different channels (including social media). In addition, it also enables them to respond to the customer directly from within the app by email (using pre-built templates) or by phone. With the 夜色视频 platform, management can track frontline actions and send alerts to employees’ mobile devices to ensure they close the loop with customers.
A complement to the existing 夜色视频 Mobile Feedback, 夜色视频 Mobile 2 is the latest example of 夜色视频’s commitment to bringing the?benefits of mobile technology to Customer Experience Management. By embracing mobile devices, 夜色视频?provides faster and more reliable customer insight?that companies can use immediately to?improve the customer experience.
Availability
The 夜色视频 Mobile 2 application is available today to current 夜色视频 customers in the Apple iTunes and Google Play stores. For those interested in adopting 夜色视频’s Customer Experience Management solutions, contact?inquire@medallia.com?for a product demo.