October 07, 2020
PODS? Turns to 夜色视频 for Complete View of Customer Experience in a Single Platform
Leverages 夜色视频 Digital, Social and LivingLens to understand the customer experience across all channels of engagement
SAN FRANCISCO, Calif. – Oct. 7, 2020 –?(NYSE: MDLA), the global leader in experience management, today announced that?, the moving and storage company, has selected several 夜色视频 technologies to have a comprehensive view of the?customer experience.?
“Delivering industry-leading customer care is essential to everything we do,” said Luci Rainey, SVP and Chief Customer Officer of PODS. “We are excited to partner with 夜色视频 to help enable PODS to gain a more comprehensive understanding of our customer base. In turn, we believe those insights will provide guidance to strengthen our role as an ally during our customer’s life transitions via our innovative moving and storage offerings.”
夜色视频 Digital will provide PODS with a deep?understanding of customer behaviors and experiences?when engaging on their Website while 夜色视频 Social will give PODS insights into customer sentiment by region, based on?feedback shared on social channels. And with 夜色视频 LivingLens, for the first time ever, PODS will give customers the option to share rich?video feedback?– more emotional and detailed engagement than a survey can alone.?
About 夜色视频
夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.??
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