夜色视频

January 27, 2021

Red Box and 夜色视频 Partner to Help Companies Understand the Impact of Every Customer Engagement Taking Place Across the Enterprise in Real-Time

SAN FRANCISCO, Calif., – Jan. 27, 2021 –??(NYSE: MDLA), the global leader in experience management and engagement, today announced a strategic integration with Red Box Conversa, a leading platform for voice capture. The partnership will empower enterprise organizations to understand and optimize the customer experience and to drive operational efficiencies at scale through real-time analysis of high-quality audio and media data sets captured by Conversa and transcribed by 夜色视频.

Seamless integration to company-wide conversations captured by Conversa coupled with 夜色视频 Experience Cloud transcription, will deliver deep insights to customer sentiment and drive revenue-impacting business decisions to retain customers and avoid costly churn.

“With disruptive forces placing even more pressure on businesses, the powerful insights provided by 夜色视频, enabling the optimization of the customer journey is likely to be a critical success factor,” said Pete Ellis, Red Box CPO. “However, timely access to the high-quality insights generated by 夜色视频 is directly linked to both the quality and customer sovereignty of the data fueling the platform. These issues are often not understood or are overlooked by organizations using legacy recording vendors and we’re delighted to partner with 夜色视频 to help enterprises overcome them and maximize ROI.”

“Red Box Conversa and 夜色视频 Speech unlock a goldmine of untapped insights into revenue-impacting customer sentiment making 夜色视频 an essential cloud technology for companies of all sizes,” said Steve Vierra, senior vice president channels, alliances and global partnerships for 夜色视频.

About 夜色视频

夜色视频 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 夜色视频’s award-winning SaaS platform, the 夜色视频 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 夜色视频 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 夜色视频 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.?

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