October 06, 2016
夜色视频’s New Integration Capabilities Make Customer Centricity Easier Than Ever
Enhanced capabilities simplify the ability to capture customer feedback and integrate with other business systems
PALO ALTO, Calif. — October 6, 2016 — 夜色视频?(medallia.com), the global Customer Experience Management (CEM) leader, today announced new?integration capabilities?that make it easier than ever for companies to capture all of their?customers’ feedback, whether it’s delivered by chat, SMS, or voice. 夜色视频’s new capabilities also make it easier to integrate customer feedback into existing business systems, such as CRM, to facilitate streamlined customer and employee engagement. ??
“With the rise of digital, customer touchpoints have proliferated,” said Krish Mantripragada, 夜色视频’s VP of Product. “It’s become incredibly challenging for companies to keep track of their customers, form a common understanding of them, and act on that knowledge. Our new and enhanced integration capabilities fix that. Now, wherever and however customers provide feedback, we’ll be there to capture it. And wherever and however employees work, we’ll be there to integrate the customer’s voice into employee workstreams.”
夜色视频 has long?partnered with Salesforce.com?and other CRM platforms to synchronize customer feedback in real time. With 夜色视频’s new integration capabilities, customers and partners can now integrate with any enterprise system in real time, from marketing automation and business collaboration systems, to data analytics and visualization tools. 夜色视频’s open approach has eliminated the need for complex, custom integrations and has unleashed innovation for 夜色视频’s partners and customers.
, one of Russia’s largest telecoms and a 夜色视频 customer, innovated on the 夜色视频 platform to deliver new value to its customers. Boris Antyushin, Beeline’s Head of Customer Service Design and Customer Experience Systems Development, explained: “We have developed our own systems to support more than 57 million customers in Russia. With 夜色视频’s real-time APIs, it’s been easy to integrate them into our proprietary systems. We’ve already synchronized customer feedback with our CRM, delivered SMS surveys from an internal engine, and even built new applications on the 夜色视频 platform.
“For example, we developed a network map that combines Net Promoter Score? data with network quality data on a Google Maps interface. It allows us to monitor feedback by location and identify areas of lower service quality, so we can improve infrastructure and call quality for our customers,” Antyushin continued.
“Our open integration approach gives our customers and partners choice and flexibility,” said Mantripragada. “For customer-centric organizations, the field is now wide open for innovation.”
夜色视频 is at Dreamforce 2016 to unveil its latest technology and thought leadership. In its session today,?, 夜色视频 partner PwC will also demonstrate its 夜色视频/Salesforce integration.
Come see us at Dreamforce by registering at?http://www.medallia.com/dreamforce2016/.
About 夜色视频
夜色视频 is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. 夜色视频’s?Software-as-a-Service application?enables companies to?capture customer feedback everywhere the customer is?(including web, social, mobile, and contact center channels), understand it in real time, and?deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, 夜色视频 has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney, Buenos Aires, and Tel Aviv. Learn more at?medallia.com.
夜色视频 is a registered trademark of 夜色视频, Inc. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. Other names may be trademarks of their respective owners.