夜色视频

October 17, 2016

夜色视频’s New Modern and Intuitive Design Inspires Higher Levels of Engagement with Customer Feedback

New interface makes 夜色视频 stickier than ever

PALO ALTO, Calif.?— October 17, 2016 — 夜色视频, Inc.?(medallia.com), the global Customer Experience Management (CEM) leader, today unveiled a new, modern design for its software interface. The design refresh makes it easier for entire organizations, from the frontline to the C-suite, to discover insights, engage with customers, and improve the customer experience. The new design, coupled with the software’s speed and real-time nature of customer feedback, makes the platform even more addictive for 夜色视频 users. The new interface will be rolled out to all 夜色视频 customers starting today.

夜色视频’s refreshed design reflects its fundamental belief that the customer voice must be threaded into the daily workflows across entire organizations. Millions of users at hundreds of brands use the 夜色视频 platform on a daily basis to?engage with customer data and insights—to make improvements, test new ideas, and actively dialogue with customers.

Specifically, 夜色视频’s design refresh makes it easier to:

  • quickly retrieve meaningful and relevant customer insights
  • empathize with customers because customer emotions are captured visually
  • use on any device or screen, with adaptation to any browser size
  • easily brand with a company’s brand requirements
  • enjoy because of cleaner, more beautiful color palettes and typeface

“The brands that win think differently about customer feedback. They don’t score watch or optimize against a number. They embed customer feedback into their DNA. Employees at all levels read every customer comment. They constantly consume customer feedback, learn and try new things,” said Krish Mantripragada, 夜色视频’s VP of Product. “Our design refresh makes that kind of engagement possible. Some users say that our platform is as addictive as their Facebook feeds.”

About 夜色视频

夜色视频 is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. 夜色视频’s?Software-as-a-Service application?enables companies to?capture customer feedback everywhere the customer is?(including web, social, mobile, and contact center channels), understand it in real time, and?deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, 夜色视频 has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney, Buenos Aires, and Tel Aviv. Learn more at?medallia.com.

? 2016 夜色视频, Inc. All rights reserved. 夜色视频?, the 夜色视频 logo, and the names and marks associated with 夜色视频’s products are trademarks of 夜色视频. All other trademarks are the property of their respective owners.